Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
Frequently Asked Questions for Moje | Ballenbad Rib Velvet - Dark Beige 90x40 cm + Ballen Size:Excl Ballen The pencil case is made
What should I check if I want to withdraw a cancellation request?
Do not assume a finalized cancellation can always be reversed. Review the account record after the seller confirms the result.
How can I identify the correct product reference when contacting support?
Keep letters and numbers exactly as the seller displays them. Include the seller name when contacting a broader support service.
What should I do if a receipt or invoice contains an error?
Use the seller's authorized submission channel for any required information. Use the seller-confirmed record for later transaction-related questions.
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